These handouts are available on this site without purchasing the CD-ROM/DVD, with the permission of the American Industrial Hygiene Association. Information on the CD-ROM/DVD itself is available on this site, along with a link to the AIHA site for those who wish to order it.

Note: All of these Adobe Acrobat files are larger than 10 kB and smaller than 40 kB.

• Cover
• List of Handouts
• DVD/CD-ROM Table of Contents

• Crisis Communication I: How Bad Is It?   How Sure Are You?
• Crisis Communication II:  Coping with the Emotional Side of the Crisis
• Crisis Communication III:  Involving the Public
• Crisis Communication IV:  Errors, Misimpressions, and Half-Truths

Introduction

• Four Kinds of Risk Communication
• Six Focus Areas for Crisis Communication

Crisis Communication I:   How Bad Is It?   How Sure Are You?

• The Seesaw of Risk Communication
• Crisis Communication: How To Reassure Without Over-Reassuring
• Talking about Worst Case Scenarios: Eight Principal Strategies
• Crisis Communication: Avoiding Overconfidence in Uncertain Situations
• Dealing with Uncertainty
• Crisis Communication: Dilemma Sharing — When Should You Do It?
• Crisis Communication: The Risk–versus–Cost Dilemma
• Crisis Communication: How to Let Opinion Diversity Show
• Crisis Communication: Guidelines for Responsible Speculation

Crisis Communication II:  Coping with the Emotional Side of the Crisis

• Crisis Communication: “Panic Panic” and Fear of Fear
• Crisis Communication: Levels of Fear — Which Is the Goal?
• Beyond Panic Prevention: Addressing Emotion in Emergency Communication
• Crisis Communication: Adjustment Reactions
• Crisis Communication: How to Establish Your Own Humanity in a Crisis

Crisis Communication III:  Involving the Public

• Crisis Communication: Giving People Anticipatory Guidance
• Crisis Communication: Encouraging an Active Rather than Passive Public

Crisis Communication IV:  Errors, Misimpressions, and Half-Truths

• Crisis Communication: Acknowledgment, Blame, and Forgiveness
• Crisis Communication: Anchoring Frame Fundamentals
• Crisis Communication: Some Important Anchoring Frames in Crisis Situations
• Crisis Communication: Candor about Candor
• Crisis Communication: How to Do Risk Comparisons
• Is This a Good Risk Comparison?
• Avian Flu Exercise: What Are They Doing?
• SARS Exercise: What Are They Doing?
• “Plus Ça Change” Exercise: What Were They Doing?

• For More Information
• About the Speakers
• About the American Industrial Hygiene Association

        

Peter M. Sandman 59 Ridgeview Rd. Princeton NJ 08540-7601	Phone: 1-609-683-4073 Fax: 1-609-683-0566 Email: peter@psandman.com
Website design and management provided by SnowTao Editing Services .