Posted: June 2, 2009

One-Day Crisis Communication Seminar
Sample Agenda

Crisis Communication:
Talking to Anxious People
about Serious Risks

  8:00 a.m. Introductions
  8:15 a.m. Risk = Hazard + Outrage: Four Kinds of Risk Communication
  9:45 a.m. Introduction to Crisis Communication
10:30 a.m. Break
10:45 p.m. Crisis Communication I: How Bad Is It? How Sure Are You?
12:00 noon Lunch
  1:00 p.m. Crisis Communication I (cont.)
  1:30 p.m. Crisis Communication II: Coping with the Emotional Side of the Crisis
  2:45 p.m. Break
  3:00 p.m. Crisis Communication III: Involving the Public
  3:45 p.m. Crisis Communication IV: Errors, Misimpressions, and Half-Truths
  4:45 p.m. Conclusions; Next Steps; Evaluation
  5:00 p.m. Adjourn

Copyright © 2009 by Peter M. Sandman

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