Crisis Communication:
Talking to Anxious People
about Serious Risks
| 8:00 a.m. | Introductions | |
| 8:15 a.m. | Risk = Hazard + Outrage: Four Kinds of Risk Communication | |
| 9:45 a.m. | Introduction to Crisis Communication | |
| 10:30 a.m. | Break | |
| 10:45 p.m. | Crisis Communication I: How Bad Is It? How Sure Are You? | |
| 12:00 noon | Lunch | |
| 1:00 p.m. | Crisis Communication I (cont.) | |
| 1:30 p.m. | Crisis Communication II: Coping with the Emotional Side of the Crisis | |
| 2:45 p.m. | Break | |
| 3:00 p.m. | Crisis Communication III: Involving the Public | |
| 3:45 p.m. | Crisis Communication IV: Errors, Misimpressions, and Half-Truths | |
| 4:45 p.m. | Conclusions; Next Steps; Evaluation | |
| 5:00 p.m. | Adjourn |
Copyright © 2009 by Peter M. Sandman
