Earlier (2008 and before) Listings

2008

December 4    New comment

• Social media and source coordination in pre-crisis and crisis communication

November 23    New Peter M. Sandman in the News

• Denial near and far

  Broadcast on PRI’s “The World,” November 21, 2008

November 21    New Peter M. Sandman in the News

• “Beyond Petroleum?”

  Posted on the “Design Less Better” blog, November 17, 2008

November 18    New column

• Managing Justified Outrage: Outrage Management
  When Your Opponents Are Substantively Right

November 7    New Peter M. Sandman in the News

• What would you advise EnCana executives?

  By Cindy Stephenson

  Posted on her “PR Perspective” blog, November 5, 2008

November 6    New Peter M. Sandman in the News

• Study: Media can distort public’s views on infectious diseases

  By Lisa Schnirring

  Posted on the website of CIDRAP News (Center for Infectious Disease Research and Policy, University of Minnesota), November 5, 2008

  (The original email from Peter M. Sandman to Lisa Schnirring is on this site.)

November 5    New Peter M. Sandman in the News

• Oilsands the poster child of bad oil

  By Kelly Cryderman

  Published in the Calgary Herald, November 2, 2008

October 26    New comment

• Which media work best in different kinds of risk communication?

October 21    New comment

• When enforcement officials try to do risk communication

October 21    New Peter M. Sandman in the News

• Businesses urged to avoid pandemic planning pitfalls

  By Lisa Schnirring

  Posted on the website of CIDRAP News (Center for Infectious Disease Research and Policy, University of Minnesota), October 9, 2008

October 21    New Peter M. Sandman in the News

• Framing vaccines, revisited: The “empathy” gambit

  By “Orac”

  Posted on “The ScienceBlogs Book Club,” October 7, 2008

September 29    New comment

• Overlapping definitions: “risk communication,” “crisis communication,” and “health education”

September 28    New comment

• Should you tell bystanders about a crisis (or a controversy)?

September 28    New article

• Breaking the Fourth Wall: How Joe Biden Should Debate Sarah Palin

  By Peter M. Sandman and Jody Lanard

  Posted on the Daily Kos website, September 28, 2008

September 28    Old video now downloadable from this site

• Quantitative Risk Communication: Explaining the Data

  Produced by the American Industrial Hygiene Association, Fairfax VA, 1994 (87-minute video; 158MB WMV file)

September 26    New article

• Plan B: Turning organizations into islands of pandemic influenza preparedness

  Published as a Guest Briefing in Osterholm Briefing, published biweekly by CIDRAP Business Source (University of Minnesota Center for Infectious Disease Research and Policy)

September 25    New comment

• Framing effects research, the risk communication seesaw, and worst case scenarios

September 22    New comment

• Should I have endorsed Obama on this website? Did I?

September 20    New column

• Simplification Made Simple

August 18    New column

• Community Right-to-Know

August 4    New comment

• The uncertainty of science

July 14    New comment

• A mercury risk the regulators are more worried about than the community

July 10    New comment

• Evaluating risk communication

July 4    New comment

• The dangers of excessive warnings … and of over-reassurance

July 3    New comment

• Risk communication is a type; outbreak communication is a subtype

June 12    New comment

• How should the public cope with outrage and uncertainty – and how do I cope?

June 11    New comment

• Was Hillary Clinton’s Obama endorsement good outrage management?

June 5    New column

• Risk Communication Talking Points for Hillary Clinton: Some Primary Principles for This Post-Primary Moment

  By Peter M. Sandman and Jody Lanard

May 31    New comment

• Pesticide spraying against West Nile Virus

May 27    New search engine

• Added the Zoom search engine to the website

May 26    New Peter M. Sandman in the News

• PR pro advice costs Tories $35K

  By Kelly Cryderman, Published in the Calgary Herald, May 25, 2008

May 10    New comment

• Convincing people incinerators have improved

May 9    New article

• Handling explosive emotions demands five acts of empathy

  Published in ISHN (Industrial Safety & Hygiene News), May 2008, pp. 1, 24, 26.

May 5    New comment

• Risk communication and Web 2.0

• Seminar Announcement posted

  • May 14 in Edmonton, Alberta, Canada
  • One-day Risk Communication Introduction

May 2    New comment

• Selling fire protection

April 25    New column

• Rumors: Information Is the Antidote

April 14    New comment

• Labeling BGH in milk

April 9    New comments

• Media coverage isn’t proportional to mortality statistics – and it shouldn’t be

• Good reputation and bad reputation: Are there positives that can offset the negatives of outrage?

March 21

• Responding to damaging rumors when the information is confidential

March 19

• Meeting Management: Where Does Risk Communication Fit in Public Participation?

March 17

• Was it good or bad crisis communication for Hong Kong to shut down its primary schools because of a flu outbreak?

March 10

• Lessons from the Westland beef recall

March 9

• Vaccination and autism: Responding to the Hannah Poling case

February 29

• You can’t hector people into pandemic preparedness

February 21

• Alberta’s oil royalty: The industry’s risk communication mistakes

February 17

• NIMBY

January 19

• Honesty as strategy

January 15

• Who's Irrational? When People “Ignore” Risk Data

December 18

• What can you say when you want to work with groups that detest each other?

December 17

• Managing outrage about the release of a convicted rapist

December 16

• Helping drinking water systems talk about serious and not-so-serious violations

December 15

• Measuring public versus expert risk perceptions and outrage
• How morale affects safety
• The movie “Awake” – and talking to people about anesthetic awareness

December 5

• Landlord-tenant relations and indoor air quality controversies

December 1

• Outrage about depleted uranium
• Origins of the risk communication seesaw principle

November 9

• “Watch Out!” – How to Warn Apathetic People

October 21

• Read “FAFfing About” if you need some motivation
• The bird flu / pandemic flu confusion
• Whose pandemic fatigue?
• Why talk now: The case for communicating with employees before the pandemic arrives
• Corporate pandemic precaution advocacy: The time is now

October 1

• Does taking the thimerosal out of vaccines reassure people or scare them?

September 29

• Working with inexperienced regulators

September 13

• Climate Risk Communication: TreeHugging Amidst The Outrage Industries,  By John Laumer
   Posted on the www.treehugger.com website, September 12, 2007.
• Sandman says,   By Clay Boswell
   Published in ICIS Chemical Business, and on its website, September 3, 2007.

September 12

• Indoor Air Quality Risk Communication: Before You Fix Anything, Talk!

September 6

• (1) What’s unique about pandemic communication? (2) What’s new in risk communication?

September 5

• Where do “risk tolerance” and “risk appetite” fit in risk management and risk communication?

September 4

• Role of leadership in homeland security crisis communication

August 31

• Panflu risk communication to foreign-born populations

August 25

• Precaution Advocacy Messaging Strategy: The GAAMM Model
• “Watch Out!”: Precaution Advocacy Fundamentals

August 18

• Understanding the Risk: What Frightens Rarely Kills
  Published in Nieman Reports, vol. 6, no. 1, Spring 2007 (edited transcript of a conference on pandemic media coverage)
• Risk Perception, Risk Communication, and Risk Reporting: The Role of Each in Pandemic Preparedness
  Originally presented at a conference on “Avian Flu, a Pandemic & the Role of Journalists,” Nieman Foundation for Journalism, Harvard University, Cambridge MA, December 1, 2006
• Understanding Human Responses [to pandemic risk]: Communication Focus
  Panel discussion with Howard Koh, Glen Nowak, and Dick Thompson, at a conference on “Avian Flu, a Pandemic & the Role of Journalists,” Nieman Foundation for Journalism, Harvard University, Cambridge MA, December 2, 2006  

August 15

• What kind of risk communication does pandemic preparedness require?
• Start thinking in phases – risk communication phases
• Riding the many pandemic seesaws
• Seesaw your way through ambivalence
• Talking about a flu pandemic worst case scenario

August 14

• Tamiflu redux
• Empathy in risk communication

August 10

• Elvin Semrad, humanistic psychotherapy, and risk communication
• Fischhoff’s seven stages of risk communication

August 2

• Searching my site

July 30

• Empathy in Risk Communication

July 14

• Asking people to wait in line for medicine in a crisis
• MRSA “superbug” risk communication

July 11

• What’s unique about “counterterror risk communication”?

June 28

• Christine Todd Whitman’s defense of EPA re: post-9/11 air quality

• Delay in cancer information tarnishes state Health Department image, By Lorna Benson
   Broadcast on Minnesota Public Radio, June 22, 2007 (transcript)
• If the Unexpected Happens ... Who You Gonna Call? Crisis Busters, By Vanessa Burrow
   Published in The Age, “Business Day,” June 16, 2007, pp. 1, 6.

June 18

• Managing Outrage and Crises: Dealing with Risk by Understanding Your Audience,  By Cliona Reeves
   Published in Food Technology News (Guelph Food Technology Centre), June 2007.

June 6

• A severe pandemic is not overdue – it’s not when but if
• “Might help a lot, might help a little, might not help at all – and worth trying!”
• The four faces of bird flu

• Physician survey shows mixed views on pandemic risk,   By Lisa Schnirring
   Posted on the website of CIDRAP News (Center for Infectious Disease Research and Policy, University of Minnesota), June 6, 2007.

• Presenting to Boards of Directors
• When a regulator is making “impossible” demands

May 28

• Health department policies on releasing information

May 16

• Melamine risk communication: acknowledgment and anticipatory guidance

May 7

• The Boss’s Outrage (Part II): Talking with Top Management about Risk Communication
• The Boss’s Outrage (Part III): Managing Management’s Outrage at Outrage Management

April 10

• Get Your Slice of the ‘Fearfulness’ Pie
• Scaring People Is Scary
• How’s Your Business Discontinuity Program?

April 7

April 1

• Corporate Tamiflu stockpiling

March 15

• What to Say When a Pandemic Looks Imminent: Messaging for WHO Phases Four and Five
  By Peter M. Sandman and Jody Lanard

New Peter M. Sandman in the News

• How much risk do you live with?  By Chad Skelton
   Published in the Vancouver Sun, March 9, 2007.

February 15

• Are empathy and compassion really what matters in mid-emergency?

February 8

• What do I think about the controversy in the pandemic prep community about my role and my integrity?
• Why do I want the government to control all the Tamiflu? (I don’t.)

February 4

• Why is this such an old-fashioned website?

January 29

• Risk Communication for Salmon Aquaculture,   By Vivian Krause
   Submitted to the Special Committee on Sustainable Aquaculture, Legislative Assembly of British Columbia, November 24, 2006.

• Pandemic preparedness and the poor: Are we urging people to do more than they can?
• Is a flu pandemic likely to raise issues of social stigma? How can risk communication help with stigma?

January 20

• When Worlds Collide: During Crises, Sandman Says, Politics and Government Are Separate Spheres   By Alan Crawford
   Published in Impact (Public Affairs Council), January 2007.

• Is it good or bad risk communication to warn Asian students that they are at “high risk” of contracting bird flu from food?

January 11

• Risk communication and outdoor education

January 7

• The Boss’s Outrage (Part I): Talking with Top Management about Safety

Two One-Day Seminars Listed

• Open to the Public
   Toronto, Ontario    March 6–7, 2007

December 12

• Giving Away the Credit: Managing Risk Controversies by Claiming You’re Responsive (though maybe not responsible)

December 11

• Asbestos Risk Politics  By Dave Johnson
   Published in ISHN Ezine (Industrial Safety & Hygiene News), December 4 and December 8, 2006.

December 7

• Talking about animal culls

November 30

• Risk communication and the legitimacy of counterterrorism

• Internet rumours of bird flu case in Rimouski, Que., are ‘totally untrue,’  By Helen Branswell
   Distributed by Canadian Press, November 29, 2006.

Translated articles

• Published by the International Atomic Energy Agency in its IAEA Bulletin, “Tell It Like It Is: Seven Lessons from TMI” is now available in six languages
  
  • English
  • Arabic
  • Chinese
  • French
  • Russian
  • Spanish

November 26

• Comunicación de riesgos: afrontar el ultraje público
• Reacciones de ajuste: el momento enseñable en la comunicación de Crisis
• Comunicación de crisis: una introducción muy rápida
• Cuatro clases de comunicación de riesgos
• Comunicación de crisis I: ¿Hasta qué punto es mala la situación? ¿Cuán seguro está usted?
• Comunicación de crisis II: Hacer frente al aspecto emocional de la crisis
• Comunicación de crisis III: Implicar al público
• Comunicación de crisis IV: Errores, impresiones erróneas y verdades a medias

November 24

• The role of outrage in regulatory reform
• Lessons of the O.J. Simpson/Rupert Murdoch/Judith Regan controversy
• Defining risk: Why not include benefits too?

November 18

• Globalization, Corporate Responsibility and Sustainability
   Excerpts from a 2006 “Forum” dialogue sponsored by SustainAbility.

New comment

• Why it’s hard to persuade people to add pandemics to the long list of things they’re worried about

October 29

• Risk communication and corporate social responsibility
• Pandemic flu good communication example file
• Aren’t the outrage factors just aspects of risk perception?

October 22

• Is emergency preparedness getting too much attention?
• Risk communication in facility siting controversies
• Pandemic flu misinformation “Hall of Shame”

October 10

• Putting extremists on a Community Advisory Panel

September 30

• Talking about “high-path”" and “low-path” avian flu
• How much should we trust what WHO says about pandemic phase?

September 24

• Lessons from Ground Zero: Risk Communication, By Dave Johnson
   Published in ISHN Ezine (Industrial Safety & Hygiene News), September 21 and September 28, 2006.

September 19

• Telling 9/11 emergency responders to wear their masks — and explaining later what went wrong

September 6

• Media Sensationalism and Risk: Talking to Stakeholders with Reporters in the Room

New Peter M. Sandman in the News

• The Survivalist: How to Survive a Disaster, By David Shenk
   Posted on Slate, September 5, 2006

September 4

• How do we “know” if they’re telling us the truth about BSE — or about anything?

August 28

• Localized geographical identifiers: How to say “This Means You!”

August 17

• Motivating disaster preparedness
• What does it mean to “manage” terrorism — and the fear of terrorism?

August 5

• End-of-the-world risk communication

July 27

• “Speak with One Voice ” — Why I Disagree

• Recent H5N1 Outbreaks: The Evolving Challenge of Defining and Communicating Pandemic Risk
   Transcript of a June 22, 2006 teleconference

• Notes from the Beirut evacuation

July 20

• Crisis Communication Best Practices: Some Quibbles and Additions
   Published in the Journal of Applied Communication Research, August 2006

• Outrage about global warming

July 4

• Working Toward a “Legacy”

June 27

• Public Health and Risk Communication: A Brief Overview, By Roy Wadia
   Presented to a Chinese Government workshop on health and safety for the 2008 Winter Olympics, May 18, 2006

• Wearing personal protective equipment around hazardous waste sites: Damned if you do, damned if you don’t
• Is mid-crisis consultation possible?

June 20

• Talking to poultry consumers about bird flu: How reassuring is too reassuring?

May 29

• Bird Flu, Pandemic Flu, and Poultry Markets: Playing Ostrich or Talking Turkey?
  By Peter M. Sandman and Jody Lanard

• Master of sorry management
   Published in The Australian, May 20, 2006

May 18

• “Mild” versus severe pandemics — public health versus emergency response

• AWB public relations document sent to Cole Inquiry
   Broadcast on ABC Radio, March 24, 2006
   Also eight other related articles through May 18, 2006

May 12

• Why do people keep smoking?

May 9

• Preparing for a severe pandemic

April 25

• Talking risk: avian flu advice from a risk communicator
   Published in Food Chemical News, March 27, 2006.
• Skeptics warn bird flu fears are overblown, By Rebecca Cook Dube
   Posted on MSNBC.com, April 20, 2006.

• Fake Tamiflu
• Activism versus education, sensationalism versus inspiration

April 20

• How Safe Is Safe Enough: Sharing the Dilemma

April 16

• Talking to wildlife rescuers about their bird flu risk
• Measuring pandemic fear, panic, denial, and apathy

April 15

• Coming out of the closet about pandemic preparedness
• Risk communication seminars

March 21

• The Outrage Industries: The Role of Journalists and Activists in Risk Controversies

March 18

• The Bird Flu: How Much Fear Is Healthy? By Christine Gorman
   Posted on TIME.com, March 15, 2006.
• Bird flu’s potential toll warrants alerts, By Jeffrey P. Koplan
   Published in the Atlanta Journal-Constitution, March 17, 2006.

March 10

• Just-in-time pandemic preparedness
• Message points for a pandemic flu school flyer for parents
• More on Tamiflu stockpiling ethics and psychology

Expanded Guestbook Exchange

• Doctor-patient risk communication: persuasion or just the facts?

February 20

• Outrage management and school-parent relations
• Risk communication versus media relations
• Doctor-patient risk communication: persuasion or just the facts?
• Outrage about risk to the elderly

February 18

• Fear can play role in pandemic readiness, speaker says, By Robert Roos
   Published on the website of the Center for Infectious Disease Research & Policy (CIDRAP), University of Minnesota, February 17, 2006

• What Motivates Companies — Interview with Peter M. Sandman (Part 1)
   Published in safety AT WORK, December 2005
• Worst Case Scenarios, Bird Flu, and Risk Perception — Interview with Peter M. Sandman (Part 2)
   Published in safety AT WORK, January 2006

February 9

• Surgical masks: Another pandemic risk communication controversy

Announcement: Peter M. Sandman Public Seminars

• Crisis Communication: Guidelines for Action, Loma Linda, California
• Risk Communication in Scary Times, Orlando, Florida

January 19

• Pandemic risk and the U.S. poultry industry

New Peter M. Sandman in the News

• On Not Wanting to Know What Hurts You, By Henry Fountain
   Published in The New York Times, January 15, 2006

January 14

• Family pandemic preparedness and family pandemic communication
• The “outrage factors”

January 10

• Staving Off Panic in a Flu Pandemic,   By Jon Hamilton
   Broadcast on “Morning Edition,” NPR (National Public Radio), January 10, 2006.

January 10

• The Dilemma of Personal Tamiflu Stockpiling
     By Peter M. Sandman and Jody Lanard

December 29

• Sifting Through Official Speak on Bird Flu,   By Jon Hamilton
   Broadcast on “Morning Edition,” NPR (National Public Radio), December 28, 2005

December 15

• Likelihood of a severe pandemic — the hunger for a number

December 13

• Games Risk Communicators Play: Follow-the-Leader, Echo, Donkey, and Seesaw

December 10

• Are you a sitting duck for bird flu? By Anita Manning
   Published in USA Today, December 6, 2005

December 6

• The flu pandemic issue-attention cycle — where does skepticism fit?

December 2

• Selling Safety: Business Case or Values Case
   Published in The Synergist, December 2005, pp. 30–35.

November 26

• Analogies in risk communication

November 20

• Risk Communications During a Terrorist Attack or Other Public Health Emergency
   Published in Terrorism and Other Public Health Emergencies: A Reference Guide for the Media (U.S. Department of Health & Human Services, 2005).

Reorganized pandemic flu index

November 12

• The Fear Factor: Preparing the public for a major disaster like pandemic flu without inciting panic is tricky. But the truth goes a long way. By Nancy Shute
   Published in U.S. News and World Report, November 21, 2005; online November 13, 2005

• Talking to a local government official about pandemic flu
• Talking to healthcare workers about pandemic risks

November 11

• Trusting in your government’s pandemic planning

November 8

• Flu Wiki
• Pandemic preparedness: the individual, the government, and the world of finance

November 6

• The Worst Risks
• Stressing non-medical pandemic preparedness (while the feds stress medical preparedness)

November 5

• Risk Communication Before and During Epidemics

October 26

• Risk communication for children
• The worst risks

October 22

• (1) How do I define “panic”? (2) What about risk communication to emergency responders?
• Some flu pandemic adjustment reactions

October 18

• Pandemic preparedness — what’s a doctor to do?

October 15

• A variant on Risk = Hazard + Outrage

October 12

• The ethics of Tamiflu
• Inadequacies in Katrina response

October 10

• The Flu Pandemic Preparedness Snowball

• Corporate emergency response

October 1

• Apologizing to employees

New Peter M. Sandman in the News

• Getting Workers to Wear PPE: Communication Is Key, By Jennifer Busick
   Published in Safety Compliance Letter, September 2005.

September 24

• Myanmar takes note of bird flu

September 13

• Managing outrage about healthcare errors

September 8

• Katrina: Hurricanes, Catastrophes, and Risk Communication

September 3

• Is there an epidemic of fear?

August 22

• Report of the Public’s Right to Information Task Force of the President’s Commission on the Accident at Three Mile Island (1.5 MB pdf)

• Public Reactions and Teachable Moments

August 18

• Giving children frightening bird flu information

August 15

• Risk Words You Can’t Use

August 3

• Selling a house near mobile telephone towers

July 27

• Homeland Security’s color coding as an excuse not to warn people about bird flu
• Should you acknowledge the little bit of truth on the other side of an argument?

Updated curriculum vitae

July 12

New Topical Index

• Pandemic Flu and Other Infectious Disease Index

• Bird Flu: Communicating the Risk
  By Peter M. Sandman and Jody Lanard

• When warnings become a scare, By Gregory M. Lamb
   Published in the Christian Science Monitor, July 7, 2005

New comment

• People getting themselves ready for a flu pandemic

July 9

• Thimerosal, autism, and misleading toward the truth

July 6

• Superb Flu Pandemic Risk Communication: A Role Model from Australia
  By Jody Lanard and Peter M. Sandman

June 24

• The math behind the U.S. Tamiflu supply

June 17

• Sars Communication: What Singapore Is Doing Right:
  “WHO Expert Consultation on Outbreak Communications — Singapore's SARS Outbreak Communications”
   Speech text on the website of the Singapore Ministry of Health, 21 Sep 2004

June 16

• A Blind Spot for Bad Guys

June 11

• Arousing outrage about aging
• More sources on when to release risk information
• Asbestos warnings and the Libby miners

New two-part article

• Talking about "What Happened": Post-Event Risk Communication
   Published in ISHN (Industrial Safety and Hygiene News), May 2005 and June 2005

June 2

• Bird flu cover-ups

May 31

• (1) Does public involvement reduce public concern? (2) Talking management into an involvement program
• Talking to engineering clients about risk
• “We all know what part of their bodies risk assessors pull those numbers out of.”

May 29

• Magnitude of the communication problem during a flu pandemic
• Risk communication in the face of class action litigation

May 23

• Coping with violence

May 13

• What can individuals do to prepare for a bird flu pandemic?
• WHO’s new pandemic influenza phases

April 30

• Weight, health, and CDC risk communication

April 29

• Critical Mass Theory and risk perception

April 16

• When to Release Risk Information: Early — But Expect Criticism Anyway

New comment

• Outrage about exercise limitations when air pollution is high

April 4

• Communication plans for flu pandemics

New Peter M. Sandman in the News

• Most Canadians have taken note of the threat of a flu pandemic   By Helen Branswell
   Distributed by Canadian Press, March 30, 2005.

New biographical profile

• From SustainAbility Faculty Biographies

March 30

• (1) Dead bodies — crisis communication or outrage management? (2) Two-way communication with apathetic publics

March 16

• Cloned cattle and preventive outrage management

March 7

• Why people can’t understand toxicity
• “Hazard + Outrage” versus “Impact × Probability”

February 27

• People’s need for health emergency information

February 23

• A non-zero standard for anthrax (or any risk)
• Learning tsunami lessons and punishing the guilty; protecting tourism versus protecting lives

February 19

• Scared Safe?  By Dave Johnson
   Published in ISHN E-NEWS, Vol. 4, No. 1, Friday, January 21, 2005.

February 17

• Bioterrorism risk communication — what are people interested in learning?

February 16

• More on “Talking about Dead Bodies”

February 14

• How “Risk = Hazard + Outrage” relates to the psychometric paradigm of Slovic et al.
• “Talking about Dead Bodies” — some reactions from PAHO

February 8

• Talking about Dead Bodies: Risk Communication after a Catastrophe
  By Peter M. Sandman and Jody Lanard

• Straight from the Sandman
  Published in The Hanford Reach, May 9, 1994

February 4

• Risk communication versus public relations (in theory and in practice)
• Talking about “risk” without implying causality

January 29

• Alerting employees about chemical risks

January 21

• Risk communication and the drug industry
• Organizational culture and organizational prerequisites for risk communication

January 17

• Adjustment Reactions: The Teachable Moment in Crisis Communication

January 13

• Health communication versus risk communication

January 6

• Tsunami Risk Communication: Warnings and the Myth of Panic
  By Peter M. Sandman and Jody Lanard

• Controlling, coordinating, coping, and planning

2004

December 4

• Pandemic Influenza Risk Communication: The Teachable Moment
  By Peter M. Sandman and Jody Lanard

December 1

• Gay rights as a risk communication problem

November 21

• Psychological Barriers Getting in the Way of Pandemic Preparations: Experts, By Helen Branswell
   Distributed by Canadian Press, November 20, 2004
   Plus: Preparing People for a Flu Pandemic, Peter M. Sandman’s emailed response to an inquiry from Helen Branswell.

November 11

• Acknowledging Uncertainty

November 7

• How would risk communication have averted the Iraq war?
• Company crisis communication plans

November 1

• Keeping the Barricades Away from Your Refinery Gate, By Tim Lloyd Wright
   Published in Hydrocarbon Processing, October, 2004
   Plus: Coping with Outrage about Oil Price Hikes, Peter M. Sandman’s emailed response to an inquiry from Tim Lloyd Wright.

Muddling My Way into Risk Communication ... and Beyond brought up-to-date.

October 22

• Flu Vaccine Shortage: Segmenting the Audience
  By Peter M. Sandman and Jody Lanard

October 17

• Flu vaccine risk communication

October 1

• Risk Management: Not Cleaning Up Your Act Can Be Costly
   Treasury & Risk Management, September, 2004.

September 10

• The “outrage” concept and black-and-white thinkers

August 28

• Worst Case Scenarios

August 25

• Getting out preparedness information before a crisis

• Risk, Drama and Geography in Coverage of Environmental Risk by Network TV
   Published in Journalism Quarterly, Summer 1989

August 18

• Crisis Communication (High Hazard, High Outrage) (was the Terrorism and Crisis Communication Index)
• Precaution Advocacy (High Hazard, Low Outrage)
• Outrage Management (Low Hazard, High Outrage)

August 8

• The role of marketing in risk communication.

July 14

• When People Are “Under-Reacting” to Risk

New poster of the March 2004 speech

• Managing Stakeholder Outrage: Corporate Citizenship on the Dark Side

July 10

• Telling people something they do all the time is more dangerous than something they’re newly worried about

July 2

• Sharing and Bearing Dilemmas: The USDA’s Transparent Mad Cow Risk Communication
  By Jody Lanard and Peter M. Sandman

June 9

• (1) Web-based risk communication; (2) mental models

June 8

• Biography Web Page
• Brief Biography Handout (PDF)

May 30

• Between Required and Forbidden: The Value of Voluntary Precautions

May 24

• Managing Stakeholder Outrage: Corporate Citizenship on the Dark Side

May 23

• Talking about risks that have never happened

May 6

• Crisis Communication: Guidelines for Action
  Planning What to Say When Terrorists, Epidemics, or Other Emergencies Strike
  By Peter M. Sandman and Jody Lanard

April 22

• Three Mile Island — 25 Years Later

April 15

• Crisis Communication: A Very Quick Introduction

April 14

• Handouts from 2004 Crisis Communication CD-ROM
  Crisis Communication: Guidelines for Action
  Planning What to Say When Terrorists, Epidemics, or Other Emergencies Strike

April 8

• Public Communications Regarding the Detection of Lead in Washington, D.C. Water,   By Jody Lanard, M.D.
  Testimony before the Subcommittee on Fisheries, Wildlife, and Water, U.S. Senate Committee on Environment & Public Works, Oversight Hearing on the Detection of Lead in D.C. Drinking Water, April 7, 2004.

• Because People Are Concerned: How Should Public Outrage Affect Application of the Precautionary Principle?

Added new Index:

• Other Sources, Other Approaches, Other Web Sites

April 7

• Is outrage part of risk or part of risk perception?

• Risk Communicator Says USDA Should Prepare Public for More BSE
  By Carole Sugarman
  Published in Food Chemical News, March 29, 2004.

April 4

• Letters to the editor and Peter M. Sandman’s response in response to:
  Risky Business: Peter M. Sandman On Corporate Misbehavior And Public Outrage
  By Gillian Kendall
  Published in The Sun, Issue 336, December 2003, pp. 4–13.

April 2

• Testing cows for BSE
• Over-reacting to risk and irrationality

March 19

• Leading during Bioattacks and Epidemics with the Public’s Trust and Help
  by the Working Group on “Governance Dilemmas” in Bioterrorism Response
  Published in Biosecurity and Bioterrorism 2:1, 2004

March 18

• Misleading toward the Truth: The U.S. Department of Agriculture Mishandles Mad Cow Risk Communication
  By Peter M. Sandman and Jody Lanard

February 16

• Scary Food News Has Us Exaggerating Actual Risks
   Published in the Seattle Post-Intelligencer, February 16, 2004.

February 10

• Crisis Communication I: How Bad Is It? How Sure Are You?
• Crisis Communication II: Coping with the Emotional Side of the Crisis
• Crisis Communication III: Involving the Public
• Crisis Communication IV: Errors, Misimpressions, and Half-Truths

February 6

• When People Are “Over-Reacting” to Risk

January 30

• Updated Curriculum vitae

January 24

• Corporate stonewalling and consumer warnings

January 6

• Really, really irrational stakeholders

January 5

• Mad cow risk communication

4 January

• Risky Business: Peter M. Sandman On Corporate Misbehavior And Public Outrage
  By Gillian Kendall; Published in The Sun, December 2003

New column

• Scientists and the Public: Barriers to Cross-Species Risk Communication
  By Jody Lanard and Peter M. Sandman

• Telling corporations obvious things

2003

December 17

• Flu: A touch of the panic
• Root/risk philosophies
• Interview in The Sun

December 9

• Appearance of mobile telephone base stations

December 4

• Practicing for The Big One: Pennsylvania’s Hepatitis A Outbreak and Risk Communication
  (By Jody Lanard and Peter M. Sandman)

• Some knotty dilemmas of public consultation

November 22

• “Be first, be right, and be credible”
• Taking responsibility for the 2003 blackout

November 15

• “Progress and Promise: Community Involvement at the MMR Cleanup” (By Tara O’Toole, M.D., M.P.H. and Peter M. Sandman, Ph.D.)
  Published in Technical Peer Review for the Massachusetts Military Reservation, October 1999. (Note: this PDF file is on the Massachusetts Military Reservation site.)

• Improving safety by firing employees

October 29

• What’s Different about Employees?

• Crisis Communications to the Public: A Missing Link
   Published in the “Naylor Report” on SARS in Canada, October 2003

October 25

• Risk Communication Recommendations for Infectious Disease Outbreaks
  (By Peter M. Sandman and Jody Lanard)

September 17

• It Is Never Too Soon to Speculate
  (By Jody Lanard and Peter M. Sandman)

September 8

• Fear of Fear:  The Role of Fear in Preparedness ... and Why It Terrifies Officials
  (By Peter M. Sandman and Jody Lanard)

August 20

• Philanthropy, Bribery, Blackmail, Reparations, and Penance

August 13

• Peter M. Sandman on Safety
  Part One (ISHN E-News, July 25, 2003) — on persuading management to take safety seriously ... and why it’s so difficult.
  Part Two (ISHN E-News, August 1, 2003) — on persuading employees to take safety seriously ... and why it’s difficult too.
  Part Three (ISHN E-News, August 8, 2003) — on reputation management, employee outrage, and finding your niche as a safety and health professional.

13 June

• Stakeholders

New comment

• What are the components of hazard?

May 30

• Fear Factory: Have the Media Overblown Canada’s Health Scares?
   Published in Maclean’s, June 9, 2003.
• What next? Insanity?
   Published in The Toronto Star, May 30, 2003
• Beyond Duct Tape
   Published in ISHN (Industrial Safety & Hygiene News), March 28, 2003

May 19

• Panic (and even fear) can do real harm

May 8

• Sars communication: What Singapore is doing right
   Published in The (Singapore) Straits Times, May 6, 2003
  (By Jody Lanard and Peter M. Sandman)

May 2

• Communicating a health concern

April 30

• Template for risk communication planning
• (Site Management Action: Re-organized comments pages by year.)

April 28

• “Fear Is Spreading Faster than SARS” — And So It Should!
  (By Peter M. Sandman and Jody Lanard)

April 11

• Four Kinds of Risk Communication

April 9

• SARS: How Singapore outmanaged the others
   Published in Asia Times, Hong Kong, April 9, 2003.

March 26

• Candour, not PR, will calm virus fears
   Published in The Straits Times, Singapore, March 27, 2003

March 24

• Weighing Your Risks of Becoming a Terror Victim
   Published in The New York Times Week in Review, March 23, 2003

• When people are under-reacting to a risk

March 20

• How to Lead a Community during Times of Trouble
  (roundtable discussion)

February 27

• Emergency how-to warnings
• Evacuation feasibility -- the attractions of fatalism

February 19

• Duct Tape Risk Communication
  (By Peter M. Sandman and Jody Lanard)

February 12

• Why the sudden interest in smallpox?

January 30

• GM foods and risk communication
• SUVs and risk communication

January 19